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Frequently Asked Questions

Fine Oak Flooring put together the most asked questions from our customers regarding preparation, installation, finishing of solid and engineered oak flooring.

Please click on the question below to be taken to the relevant section. For more information please feel free to give our flooring team a call on 01727 826500

1 Preparation

1.1 How should I prepare the room for the floor to be laid?

2. Installation of oak flooring

2.1 What is the best way to lay my oak floor?

2.2 Do you install solid oak and engineered oak flooring?

2.3 What area do you cover for flooring installation?

2.4 Do you do maintenance and refurbishment of old flooring?

2.5 Do you visit sites with large samples?

2.6 Do you offer technical advice to help install Fine Oak Flooring products?

2.7 Is Fine Oak Flooring’s oak flooring suitable for underfloor heating?

2.8 How do I lay my floor over underfloor heating?

2.9 Do you clad stairs with oak?

3. Finishing

3.1 How should I finish my floor?

3.2 Which finish would you recommend?

4. Maintenance

4.1 How should I maintain my floor?

5. Pricing and delivery

5.1 Do your prices include VAT?

5.2 From the day I order, how long will it take to deliver my floor?

5.3 Do you supply flooring nationwide?

5.4 How much do you charge for delivery?

5.5 Do you provide a guarantee?

6. Samples

6.1 Are you able to send me samples?

6.2 How many samples can I have?

7. General

7.1 Where does your oak come from?

7.2 Are your flooring products sustainable?

7.3 Do you offer free estimate for my flooring project?

1. Preparation

1.1 How should I prepare the room for the floor to be laid?

Evaluate the job site. Always check the job site for satisfactory conditions. The sub floor must be clean, dry, firm and flat.

Complete wet trades

Firstly, it is vitally important that the property is wind and watertight, and the heating is on. Also, please ensure that all wet trades are complete prior to introducing the floor to the room.

Ensure that concrete is dry

When a new concrete sub floor exists great care must be taken to check that it is at a moisture content of about 4% before the floor is delivered. As a rule of thumb concrete will dry out at approximately one inch per month, but this is only an indication and moisture content should be checked prior to installation. ?If the floor is being laid on an existing concrete base it may be beneficial to discuss the level and the condition of your floor with your flooring contractor or builder whether to apply a self-leveling compound, to correct any unevenness prior to laying the floor. Before gluing the floor down to concrete screed the screed needs to be treated with Sika primer MB (this is a primer and damp-proofing membrane in one application).

When fitting new solid oak flooring on top of original floorboards ensure that the flooring in dry, free of woodworm and all the lose boards are nailed down so they don’t squeak.

New flooring is always fitted diagonally or across the old floorboards.

Where the hardwood flooring is required to run in the same direction as the existing boards, it needs to be overlaid with dry exterior grade plywood (minimum thickness 6mm).

Storing and acclimatizing flooring

It is important that the flooring is stored correctly on site and allowed to acclimatize before laying. We would recommend that the flooring is first unwrapped and stacked, in order to allow air flow between boards. It should then be acclimatized in the room that it is being laid for 7 to 14 days, at room temperature (18°C). The longer the floor acclimatizes, the more stable it will be when laid. To allow for seasonal variations in temperature and different levels of heating an expansion gap of at least 10-15 mm should be left all around the perimeter of the floor. Do not put any cork or anything else into the gaps (skirting are then be fitted over the gap or a Scotia bead is used if existing skirting is still in place).

2. Installation

2.1 What is the best way to lay my floor?

Our solid and engineered oak floors are suitable for use with any sub-floor, with the optimal fixing method being dependent on the type of sub-floor used.

The following table details the fixing options available for the various sub-floors:

Concrete – solid oak/glue, engineered oak/glue or floating

Plywood – solid oak/glue or secret nailing, engineered oak/glue, secret nailing or floating

Chipboard – solid oak/glue, engineered oak/glue or floating

Joists – solid oak/secret nailing, engineered oak (20mm thick only)/secret nailing

Flexible adhesives are most commonly used to affix the floor directly to the concrete, giving a secure bond to the sub-floor whilst enabling natural seasonal movement. We recommend the use of Sikabond T54 for trowel application or T52 sausages for gun application. Both adhesives provide a highly durable bond, adhere to a broad variety of materials, provide shrink free hardening and are solvent free

Sikabond T54 should be applied 3mm thick with a square notched trowel. A 13kg tub should cover 13m2 if the subfloor is of a smooth finish but, if the subfloor is uneven, the Sikabond will level out any slight deviations and, in our experience, will cover about 10-13m2.

Nailing

Nailing is more cost-effective than using a flexible adhesive but it is not suitable for use on concrete sub-floor.

For laying boards we would recommend secret nailing at 400mm centres through the tongue of the board using a flooring nail gun and 50mm serrated flooring nails.

2.2 Do you install flooring?

Yes, we are specialising in supplying and fitting solid oak flooring. We offer complete fitting and finishing services to our customers. Fine oak flooring have over 9 years of experience with site preparation, fitting, finishing and repairs of solid and engineered oak flooring.

2.3 What area do you cover for flooring installation?

We fit flooring in and around London and large part of South East of England, please call us on 01727 826500 for more information.

2.4 Do you do maintenance and refurbishment of old flooring?

Yes, we do any type of maintenance, repair work on old hardwood flooring. Repairing water damaged oak flooring. Sanding and finishing oak flooring.

2.5 Do you visit sites with large samples ?

You are welcome to visit Fine Oak Flooring Ltd. in person at our warehouse in Luton, where you can view actual samples and talk through your requirements with us.

Coming to our warehouse and see our stock of flooring will also give you a confidence that you are dealing with a substantial company.

To visit the warehouse is by appointment only from Monday to Friday 9am – 5pm.

Alternatively, you can view samples in your own home. Our FREE No-obligation on site consultation service is very popular amongst our customers as we carry a full set of large samples to fully demonstrate in situ, how your floor will look when matched up to your décor, lighting and furnishing.

Your floor is an investment and it pays to choose carefully and we are here to help you to make the best choice.

This service is available in London and some part of south east of England, please ask for details.

2.6 Do you offer technical advice to help install Fine Oak Flooring products?

Yes, we offer full technical advice and support to assist you throughout the laying process of our flooring products.

2.7 Is Fine Oak Flooring’s oak flooring suitable for underfloor heating?

Yes, both our solid and engineered oak floors are suitable for use with underfloor heating.?Our solid oak flooring up to 150mm in width is suitable for use with underfloor heating. If you require wider boards, we would recommend our engineered flooring.? Special care must be taken at the preparation stage to ensure that the installation is successful. This care should include acclimatizing the floor for one additional week whilst the underfloor heating is turned on. Engineered oak flooring suitable for underfloor heating.

2.8 How do I lay my floor over underfloor heating?

If fixing with Sikabond adhesive onto concrete then the heating should be turned off for two to three days before laying (if possible maintain room temperature when the heating is off using another heat source). A period of 24 hours must be allowed prior to re-starting the heating.

For re-starting the heating after installation it should be left at a low temperature (15°C) for the first week. The following week it may be adjusted according to your supplier’s recommendations. Note that the maximum floor surface temperature should not exceed 28°C and there should not be hot and cold areas within the same floor. Also, if rugs or loose carpets are used, the temperature underneath may exceed the recommended maximum.

2.9 Do you clad stairs with oak?

Yes we do. Stair cladding is very popular. Please call us for a quote.

3. Finishing

3.1 How should I finish my oak floor?

To seal the floor we recommend using Osmo hardwax oil. To ensure optimal protection two/three coats should be applied (the number of coats required is dependent on the brand of oil). When flooring is fitted, lightly sand down the boards with 120grade sandpaper just to clean them from shoe-marks and dirt. Vacuum the dust and apply a thin coat of oil by block brush. Leave it to dry overnight. Next day when the flooring is dry clean the floor from dust and apply second coat of oil. Leave it to dry 24 hours before using the room.

Please find more details about how to finish solid oak flooring.
3.2 Which finish would you recommend?

We recommend to use Osmo Polyx oil on your oak floor.?All of our pre-finished boards are finished with machine-applied Osmo Polyx Oil. We use this oil as it is the brand leader for wood floor treatment, combining all of the advantages of traditional oils and waxes in one unique product range. Osmo oil is tough, hardwearing, resistant to water and dirt and is very durable.

4. Maintenance

4.1 How should I maintain my floor?

Care and maintenance of oak flooring is very important. By following just a few simple steps you will enjoy a beautiful oak flooring for many years.

Floors should be kept clean using a vacuum cleaner with head brushes engaged to avoid unnecessary scratches. Alternatively, a flat mop or regular brush can be used.

You can mop the floor from time to time by using a damp mop with Osmo Wash and Care, which removes most day-to-day stains from your floor. For more stubborn marks, Osmo Liquid Wax Cleaner is recommended.

Never use a coarse pad to remove stubborn dirt from your floor. It will take away the shine locally from the finish and will leave a visible dull patch.

After approximately two to three years some areas may require a further coat of hardwax oil. This should be applied with a brush or a soft cloth after the area has been lightly sanded with fine grade sandpaper or wire wool.

5. Prices and delivery

5.1 Do your prices include VAT?

No, all of our prices are quoted excluding VAT and delivery.

5.2 What is the lead time for a delivery of the floor?

All our flooring is made-to-order floors, please allow up to five weeks lead time.

5.3 Do you supply flooring nationwide?

Yes, we do supply our oak flooring nationwide, we also supply flooring anywhere to Europe.

5.4 How much do you charge for delivery?

Delivery charges are dependent on your location – please call us for a quotation.

5.5 Do you provide a guarantee?

For supply only we guarantee the quality of your floor until it is delivered and is checked on site prior to installation – if there are any issues at this time we will of course be happy to help. After this period we cannot guarantee your floor, as the condition of it will be dependent on how effectively the installation is carried out by the on-site team.

For supply and fitting we offer a year guarantee on flooring and fitting.

6. Samples

6.1 Are you able to send me samples?

Yes, please give us a call so that we can discuss your flooring requirement and provide you with appropriate samples.

6.2 How many samples can I have?

We send three samples per customer free of charge. If you are an Architect, Interior designer or a trade, we can supply more samples if required. Please give us a call on 01727 826500.

7. General
7.1 Where does your oak come from?

All of our oak comes from sources in Europe, primarily France.

7.2 Are your flooring products sustainable?

Yes, all of our oak flooring products are PEFC-certified

7.3 Do you offer free estimate for my flooring project?

Yes, as experienced suppliers and installers of oak flooring, we do offer free estimates for your oak flooring projects. Every estimate is itemized and detailed.